411 Consultancy & Surveying Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or instruct our services.

411 Consultancy & Surveying Ltd is a building surveying and consultancy practice providing inspection, reporting and expert witness services.

We may collect and process the following information:

• Name 
• Address 
• Email address 
• Telephone number 
• Property details 
• Survey instructions 
• Photographs and inspection records 
• Correspondence and communications 
• Payment and invoicing information
• Website usage information through cookies and analytics  

We use personal data for the following purposes:

• Providing surveying and consultancy services 
• Preparing inspection reports and expert witness reports 
• Managing appointments and instructions 
• Communicating with clients, solicitors, landlords, tenants and third parties 
• Issuing invoices and maintaining accounts 
• Complying with legal and regulatory obligations 
• Improving our website and services 

We only process personal information where we have a lawful basis to do so under UK GDPR.

We process personal data under one or more of the following lawful bases:

• Performance of a contract 
• Compliance with legal obligations 
• Legitimate interests 
• Consent where applicable 

We may share information with:

• Solicitors and legal representatives 
• Courts and tribunals 
• Contractors or specialist consultants where required 
• Insurers and professional advisers 
• Regulatory bodies including the Royal Institution of Chartered Surveyors (RICS) 
• IT service providers and cloud storage providers 

We do not sell personal data to third parties.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

Information may be stored electronically and in paper format.

We retain personal information only for as long as necessary for legal, professional and regulatory purposes, including compliance with RICS requirements and limitation periods relating to legal claims.

Under UK GDPR, you have rights including:

• The right to access your personal data 
• The right to rectify inaccurate information 
• The right to request erasure in certain circumstances 
• The right to restrict processing 
• The right to object to processing 
• The right to data portability 
• The right to lodge a complaint with the Information Commissioner’s Office (ICO) 

Further information is available from the ICO:

Information Commissioner’s Office (ICO)

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Users may disable cookies through their browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We reserve the right to update this Privacy Policy from time to time. Any updates will be published on this page.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

411 Consultancy & Surveying Ltd
Email: admin@411surveying.co.uk