411 Consultancy & Surveying Ltd is committed to providing a professional service to all clients and consumers. When something goes wrong, we need you to tell us about it. This helps us to improve our standards and ensure matters are resolved as quickly and fairly as possible.

This Complaints Handling Procedure complies with the requirements of the Royal Institution of Chartered Surveyors (RICS).

If you have a complaint regarding the service you have received from 411 Consultancy & Surveying Ltd, please submit your complaint in writing, including as much detail as possible.

Complaints should be addressed to:

Complaints Handling Officer
411 Consultancy & Surveying Ltd
Email: admin@411surveying.co.uk

Upon receipt of your complaint:

• We will acknowledge your complaint within 10 days. 
• Your complaint will be investigated by the Complaints Handling Officer. 
• We may request further information or clarification where necessary. 
• A formal written response will normally be issued within 21 days of receiving the complaint. 

If we are unable to provide a full response within this timeframe, we will notify you and advise when a full response is expected.

If you remain dissatisfied following our final written response, or if more than 8 weeks have passed since the complaint was first made, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider.

Our nominated ADR provider is:

International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

Telephone: 020 7536 6000

Website:
CEDR

CEDR is an independent organisation which specialises in dispute resolution and mediation services.

This Complaints Handling Procedure applies to complaints made by consumers and commercial clients in relation to the professional services provided by 411 Consultancy & Surveying Ltd.

411 Consultancy & Surveying Ltd maintains records of complaints received and the actions taken in response in accordance with regulatory and professional obligations.

For any queries relating to this Complaints Handling Procedure, please contact:

411 Consultancy & Surveying Ltd
Email: admin@411surveying.co.uk